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How katana69 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process your transactions through DANA, OVO or GoPay, and keep your account secure.

Account data kept secureDANA, OVO, GoPay transaction recordsNo data sold to third partiesYour access rights explainedContact us to request changes

Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply SSL encryption across every page of katana69, including the account login, deposit flow and any screen where your DANA, OVO or GoPay details appear. Cookies are used to keep your session active, remember your language preference and measure which parts of the lobby you use most — not to track you across other websites. You can manage cookie preferences through your browser settings at any time. Account data is retained for as long as your account remains active and for a further period required by applicable financial record-keeping rules. Once that retention window closes, data is deleted or anonymised.

SSL Encryption

Every account page, deposit screen and wallet confirmation step runs over SSL. Your DANA, OVO and GoPay details are never transmitted in plain text at any point.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your explicit consent.

Data Retention Policy

Active account data is retained while your account is open. After closure, records are held only for the minimum period that financial compliance rules require, then deleted or anonymised.

Access and Correction Rights

You can request a copy of the data we hold, ask us to correct inaccuracies, or ask for deletion where no legal obligation requires us to keep it — via live chat or email.

What We Collect and Why We Use It

katana69 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you create your account — your name, email address, phone number and the e-wallet details you link, such as your DANA, OVO or GoPay account number. When you make a deposit or withdrawal, the transaction reference and timestamp are

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logged against your account wallet automatically. We also collect device data — browser type, IP address and session duration — to detect unusual activity and protect your account from unauthorised access. If you contact our support team, the content of that exchange is stored so we
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can follow up accurately. We do not sell, rent or share your personal data with marketers. Data is shared with payment processors only to the extent required to complete your DANA, OVO or GoPay transaction. We may share aggregated, non-identifiable data for internal analysis, but nothing
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in that data can be traced back to you. Access to the platform and the protections described here are available where local law in Indonesia permits. Players in Batam, for example, access the lobby and their account under the same data framework as any other supported
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region. If regulations change in your area, your data rights remain consistent with what this policy describes at the time of your last active session.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct or delete the personal data we hold on your account, our support team handles those requests directly. You can reach us through live chat inside your account dashboard, by email through the address listed in your account settings, or via our social channels. We aim to acknowledge data requests promptly and resolve them within the period required by applicable rules. Describe your request clearly — account username, the data in question and what action you want taken — and we will move it to the right team without delay.

Team online

Live Chat Support

Open your account dashboard and start a live chat session. Our team handles data access requests, correction queries and account privacy questions through this channel.

Email Request

Send a written data request to the email address listed under your account settings. Include your username and the specific data records you are asking about.

Social Channel

Reach us through our official social media channels if other contact paths are unavailable. Tag your message clearly as a privacy or data request so it reaches the right team fast.

Common Questions About Your Data Rights

These questions cover the data situations our account holders ask about most — from what gets logged when you deposit via OVO, to how you can ask us to delete your records. If your question is not here, reach us through live chat or the email address in your account settings.

We collect your name, email, phone number and the e-wallet identifier you register — such as your DANA or OVO number. Device data like IP address and browser type is also logged for security purposes.

Your DANA or GoPay details are shared only with the payment processor needed to complete your transaction. We do not share wallet details with marketers or unrelated third parties under any circumstances.

Start a live chat session from your account dashboard or send an email to the address in your account settings. State your username and specify that you want a personal data access request handled.

Yes. Where no legal obligation requires us to retain your records, we will delete or anonymise them. Submit your request via live chat or email, and we will confirm the outcome once processed.

We use session cookies to keep you logged in and preference cookies for lobby settings. You can disable non-essential cookies through your browser settings; this will not prevent you from accessing your account.

Account data is kept while your account is active and for a further period set by applicable financial record-keeping rules. After that window closes, records are deleted or anonymised from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How katana69 Handles Your Personal Information

Data Handling, Cookies and Account Security

SSL Encryption

Cookie Management

Data Retention Policy

Access and Correction Rights

Reach Us About Your Data

Live Chat Support

Email Request

Social Channel

Common Questions About Your Data Rights

01 What personal data does katana69 collect when I open an account?

02 Does katana69 share my DANA or GoPay details with third parties?

03 How do I request a copy of the data katana69 holds about me?

04 Can I ask katana69 to delete my personal data?

05 What cookies does katana69 use and can I turn them off?

06 How long does katana69 keep my account and transaction records?

Privacy Policy

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