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What You Agree To When You Use katana69

These Terms and Conditions set out the rules that apply to every account opened on katana69 — covering deposits via DANA, OVO, and GoPay, how withdrawals are processed, what we expect from you, and what you can expect from us.

Account eligibility appliesDANA, OVO, GoPay wallet termsWithdrawal verification requiredAccess subject to local lawOne account per person
katana69 What You Agree To When You Use katana69
TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about what these Terms mean for your account — including wallet linking, withdrawal holds, or account suspension — can be directed to our support team through the channels below. We aim to respond to Terms-related queries within the same business day. Have your account ID ready when you reach out so we can check your specific situation quickly.

Live Chat Start a live chat session directly from your account dashboard. Mention 'Terms query' so the agent can pull up the relevant clause for your situation straight away.
Email Support Send a detailed message to our support address with your account ID and the specific clause you need clarified. We review Terms-related emails during business hours.
Account Help Centre The Help Centre inside your account lists common Terms questions, wallet rules for DANA, OVO, and GoPay, and the steps to dispute a transaction or request an account review.
HOW WE HANDLE COMPLIANCE

Our Commitments Under These Terms

Transparency is built into how we run these Terms — every clause is written to tell you exactly what we do with your data, your wallet, and your account. If something changes, we tell you before it takes effect. These four areas show how we follow through.

Account Data and Retention

We hold your account data for as long as your account is active and for the period required by applicable regulations after closure. You can request a copy of your data through the Help Centre.

Wallet Security on DANA, OVO, GoPay

Wallet connections are verified through a two-step process before any withdrawal is processed. We do not store your wallet PIN or payment credentials on our servers.

Cookie and Session Policy

We use session cookies to keep your account login active and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings at any time.

Requesting Changes or Closure

To update account details or request closure, contact support via live chat or email with your account ID. Account closure requests are processed within the timeframe stated in the Help Centre.

Frequently Asked Questions About These Terms

These are the questions we hear most often from account holders about how these Terms affect their daily use of katana69 — from wallet rules to account rights.

The core Terms apply equally to all wallets. However, each payment provider has its own processing rules, and those run alongside our Terms when you transact through DANA, OVO, or GoPay.

We reserve the right to suspend or close accounts that breach these Terms — for example, operating multiple accounts or providing false registration details. We will notify you where we are legally able to do so.

Any verified balance in your account wallet at the time of closure is eligible for withdrawal, subject to the identity verification step outlined in the withdrawal section of these Terms.

Raise a dispute through live chat or email within the timeframe stated in the Help Centre. Include your transaction reference and the wallet used — DANA, OVO, or GoPay — so we can trace the payment quickly.

The authoritative version of these Terms is in English. If there is ever a conflict between a translated version and the English text, the English version takes precedence for your account.

We send an in-account notification and, where provided, an email to the address on your account. The updated Terms take effect after the notice period stated in that communication.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.